Checking Products When Receiving Them from Cargo

Product Missing or Damaged When Received from Cargo

Especially with the increasing number of online sales sites, the number of product deliveries via cargo is also increasing rapidly. However, due to the lack of meticulous work by cargo companies and, unfortunately, the erroneous behaviors of consumers, disputes frequently arise after product delivery. The biggest problem is that the product received from cargo turns out to be damaged. In fact, the product received via cargo should be opened in the presence of the cargo officer and checked for damage or missing parts. Otherwise, with the document signed by the recipient confirming receipt of the product, the signatory accepts that they have received the product complete and undamaged. If the product you received from cargo turns out to be damaged or incomplete, and you signed the cargo receipt without opening the package, or did not obtain a written statement from the cargo employee regarding the damage or incompleteness, then stating 'I object' will not mean much.

Products Not Received from Cargo

Cargo is sent in 2 different ways: delivery to address and delivery to branch. Cargo sent for delivery to the address is brought to your door by a courier. If you are not home when the courier arrives, the courier will leave a note at your door stating they came and ask you to pick up your cargo from the branch. The period for picking up from the branch is 7 business days. Products not picked up within 7 business days are returned to the sender. If you want the returned product to reach you again, the seller may ask you to cover the extra shipping fee they paid. This is because the cargo delivery document you signed actually means you accept that you received the product complete and undamaged. The decision here rests with the company that sold the product, and they can either replace the damaged product or send the missing part again if they wish. However, the company can refuse to cover the damage or complete missing parts by stating that they delivered the product undamaged or packed it completely.